Showing posts with label Remote Play. Show all posts
Showing posts with label Remote Play. Show all posts

2017-02-14

PS4 Remote Play Server Connection Timeout on Windows

On Windows PC, when you get "The connection to the server timed out" error at the PlayStation Network(PSN) sign-in like the following:


This error is most likely IE related, to resolve it you can try these options to clear it

    • Clear IE data and reset it to default settings
    • On the PC, create another account and use it to try PS4 Remote Play
    • Delete the user profile that has the connection problem
Another common error is "Service Unavailable - Zero size object":


The cause of this error could be that PSN blocked the connection from your public IP for some reasons. When you see this error, you can try rebooting your broadband modem to get a different public IP address, or connecting to a different network provider(i.e. cellphone hotspot), then run PS4 Remote Play to try to sign in again. 

2017-02-06

Windows version of PS4 Remote Play cannot start, how to fix?

Sony now has the Windows version of PS4 Remote Play. But some might experience problem to launch it after its installation. The symptom is that after the update checking dialogue box disappeared


noting happens. Now if you launch the Windows Event Viewer, you could see two errors like the following in the Applications log



These two errors mean that PS4 Remote Play did not find the "Microsoft Visual C++ 2013 Redistributable" package which it needs and exit on application exception. You can go to "Settings > Control Panel > Programs > Programs and Features" to look for that package installation


The package is available here, you can download and install it if your system does not have it. Since PS4 Remote Play is a 32-bit application, you will need to install the x86 version of the package.

After above package installation, launch PS4 Remote Play again, you should now see this screen after the update checking dialogue box